🌍 Who We Are

RawFlip is a Nigerian peer-to-peer digital marketplace that enables users to buy, sell, and trade items securely using an internal wallet system.

Our platform is designed to create a structured and transparent trading environment where users can transact with confidence. By combining wallet-based payments, transaction state controls, and administrative oversight, RawFlip reduces fraud risks and improves trust between buyers and sellers.

🎯 Our Mission

Our mission is to build a secure and efficient digital marketplace tailored to the Nigerian ecosystem, where users can exchange value safely and reliably.

📦 What We Offer

• Secure wallet-based deposits and withdrawals
• Structured transaction lifecycle system
• Transparent fee structure
• Fraud prevention mechanisms
• Administrative review for financial transactions

🤝 Our Commitment

We are committed to:

• Protecting user data
• Ensuring financial accuracy
• Maintaining platform integrity
• Continuously improving security standards

📬 Contact Us

RawFlip ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

By using RawFlip, you agree to the terms outlined in this policy.

1. Information We Collect

Account Information

• Name
• Phone number
• Email address (if provided)
• Encrypted password

Transaction Information

• Wallet deposit records
• Wallet withdrawal records
• Transaction history
• Payment confirmations

Usage Information

• Device information
• Browser type
• IP address
• Activity logs

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Authenticate users securely
• Process wallet deposits and withdrawals
• Calculate wallet balances
• Prevent fraud and unauthorized activity
• Provide customer support
• Improve platform performance
• Comply with legal obligations

3. Wallet and Financial Data

• RawFlip operates an internal wallet system
• Wallet balances are calculated based on approved deposits minus approved withdrawals
• We do not store debit or credit card details
• Payment processing may involve third-party providers
• RawFlip is not a bank, and wallet funds are not insured deposits

4. Data Protection and Security

We implement security measures including:

• Encrypted passwords
• Secure authentication mechanisms
• Role-based administrative access controls
• Database protection measures
• Transaction validation systems

While we strive to protect your data, no system can guarantee absolute security.

5. Data Sharing

We do not sell or rent user data. We may disclose information:

• When required by law
• To comply with legal processes
• To protect the rights and safety of RawFlip or its users

6. Data Retention

We retain user data for as long as necessary to:

• Maintain accounts
• Fulfill legal and regulatory obligations
• Resolve disputes
• Enforce our agreements

7. Your Rights

You may:

• Request access to your account data
• Request correction of inaccurate information
• Request account deletion (subject to outstanding obligations)

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform after changes means you accept the updated policy.

These Terms and Conditions govern your use of RawFlip. By accessing or using our platform, you agree to these terms. If you do not agree, do not use the platform.

1. Platform Role

RawFlip is a digital marketplace that connects buyers and sellers. We do not:

• Own listed items
• Guarantee product quality
• Control delivery logistics

Transactions are conducted between users. RawFlip provides the infrastructure for facilitation.

2. Eligibility

You must:

• Be at least 18 years old
• Provide accurate registration information
• Use the platform lawfully

We reserve the right to suspend accounts that provide false information.

3. Wallet System

RawFlip operates an internal wallet for transactions.

Minimum Requirements

• Minimum deposit: ₦5,000
• Minimum withdrawal: ₦5,000

Fee Structure

4. Transaction Lifecycle

Transactions may move through the following states:

• pending
• approved
• rejected
• completed

RawFlip reserves the right to review and approve financial transactions. Administrative decisions regarding transaction approvals are final after review.

5. Withdrawals

Withdrawal requests are subject to administrative review. Processing time may vary. Fraudulent or suspicious requests may be rejected.

6. Prohibited Activities

Users must not:

• Submit false payment confirmations
• Attempt to manipulate wallet balances
• Engage in fraudulent activity
• Harass other users
• Conduct illegal transactions

Submitting fake payment proof is considered fraud and may result in permanent suspension and possible legal action.

7. Account Suspension and Termination

RawFlip may suspend or terminate accounts for:

• Fraudulent activity
• Policy violations
• Abuse of the wallet system
• Attempted system manipulation

We reserve the right to investigate suspicious behavior.

8. Limitation of Liability

RawFlip is not liable for:

• Indirect or consequential losses
• Business interruptions
• Delivery failures
• Third-party payment system downtime
• User negligence

Use of the platform is at your own risk.

9. Dispute Resolution

Users must report disputes within a reasonable timeframe. These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from platform use shall be resolved in Nigerian courts.

10. Changes to Terms

RawFlip may update these Terms at any time. Continued use of the platform constitutes acceptance of updated terms.